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vicidial campaign statuses for whatsapp
vicidial and vtiger customer relationship management system are two main tools used in call centers and service based companies. company uses the vicidial to run the calling campaigns which can be inbound or outbound. during the call, the agents need to look into the details of the caller to provide them personalized experience, which comes from the vtiger system.
the major and most common issue faced by the agents is switching over between two different screens of vicidial and vtiger system.
also, there is a major concern of keeping the data similar and updated in both of the define systems. elisiontec provides vicidial and vtiger customer relationship management integration service so both systems work in harmony.
moreover, they offer a custom widget which furnishes agents with an advanced tool to operate both systems from a single screen. we would be glad to provide a free demonstration of this solution.
selection of pause call b. park c. transfer call d. hangup e. disposition i. selection of disposition f. manual dial y 10 whenever an agent will do manual call or auto calls relevant lead will be opened in the crm screen so that the agent will come to know to whom he is speaking with y. get a quote. reach us to empower your company with telecom solutions. manual dial. whenever an agent will do manual call or auto calls relevant lead will be opened in the crm screen so that the agent will come to know to whom he is speaking with.